# AIVAON — AI Discovery Manifest (/.well-known/ai.txt)
# Generated from Section 16.2 service catalog v16.4.0 (2026-04-21)

## Identity
name: AIVAON
description: Sovereign, regulated, evidence-native AI voice and conversational platform.
website: https://www.aivaon.com
api_base: https://api.aivaon.com

## Discovery surfaces
llms_txt: https://www.aivaon.com/llms.txt
agent_card: https://www.aivaon.com/.well-known/agent.json   # A2A protocol
ai_plugin:  https://www.aivaon.com/.well-known/ai-plugin.json
openapi:    https://api.aivaon.com/api/documentation/openapi.json
mcp_endpoint: https://api.aivaon.com/api/v1/mcp

## Product catalog (Section 16.2)
catalog_html:           https://www.aivaon.com/services
catalog_json:           https://api.aivaon.com/api/v1/aivaon/services
families_html:          https://www.aivaon.com/services/families
family_html_pattern:    https://www.aivaon.com/services/families/{family_id}
families_json:          https://api.aivaon.com/api/v1/aivaon/services/families
family_json_pattern:    https://api.aivaon.com/api/v1/aivaon/services/families/{family_id}
catalog_matrix:         https://api.aivaon.com/api/v1/aivaon/services/matrix
catalog_matrix_csv:     https://api.aivaon.com/api/v1/aivaon/services/matrix.csv  # spreadsheet-friendly download
recommender_sse:        https://api.aivaon.com/api/v1/aivaon/services/recommend  # POST {intent: "..."}

## Product families
- Substrate: realtime, telephony, messaging, voice-identity, campaigns — The communication infrastructure that the platform owns end-to-end — WebRTC media, PSTN telephony, unified messaging — plus the Section 16.4 expansion products that operationalize the substrate as enterprise capability: Voice Identity (voice-as-brand-asset with consent + rights + attestation) and Campaigns (outbound orchestration as a first-class commercial product).
- Intelligence: agents, intelligence, hybrid, intelligence-graph, coach, insights-pro — Every AI capability the platform delivers — Agents executing customer interactions, Intelligence turning the event stream into business insight, Hybrid running on-device — plus the Section 16.4 expansion products that extend intelligence in depth: Intelligence Graph (unified knowledge + retrieval), Coach (real-time agent augmentation), and Insights Pro (predictive + prescriptive analytics).
- Trust: trust, observability, sovereign, safeguard, benchmark — The governance, compliance, observability, and deployment-sovereignty surface regulated industry customers require — Trust, Observability, Sovereign — plus the Section 16.4 expansion products that operationalize trust as proof: Safeguard (continuous adversarial testing + AI safety) and Benchmark (verifiable performance evidence + interactive TCO).
- Experience: studio, marketplace, enterprise, workflow, migrate, certify — Developer experience, ecosystem extensibility, enterprise commercial wrapper — Studio, Marketplace, Enterprise — plus the Section 16.4 expansion products that broaden the experience surface: Workflow (visual business-process automation), Migrate (competitive-displacement product), and Certify (certified developer / partner / solution / consultant ecosystem).

## The 22 products
- AIVAON Realtime [substrate] :: https://www.aivaon.com/services/realtime :: The substrate-owned WebRTC media platform — Opus, AV1, SVC, geo-distributed signaling, sub-300ms P95 — that wrapper platforms cannot match because they rent it.
- AIVAON Telephony [substrate] :: https://www.aivaon.com/services/telephony :: Carrier-integrated PSTN with full A-level STIR/SHAKEN, E911 dispatchable location, and per-jurisdiction regulatory overlays across GH, US, and EU.
- AIVAON Messaging [substrate] :: https://www.aivaon.com/services/messaging :: Unified SMS, WhatsApp, RCS, and regional messaging — one canonical message model, per-market compliance, channel-graceful degradation.
- AIVAON Agents [intelligence] :: https://www.aivaon.com/services/agents :: Declarative agent definitions, hybrid model routing, MCP-native Tool Bus, conversation memory, prompt-injection defense — production-grade AI automation across every channel.
- AIVAON Intelligence [intelligence] :: https://www.aivaon.com/services/intelligence :: Conversation analytics, multi-touch outcome attribution, funnel and cohort analysis, drift detection, cost-per-outcome — the analytical depth that justifies platform commercial value.
- AIVAON Hybrid [intelligence] :: https://www.aivaon.com/services/hybrid :: Gate Reflex on-device latency, Workhorse on-device inference, Neural Voice on-device synthesis, signed manifests, device attestation — the on-device commercialization of hybrid intelligence.
- AIVAON Trust [trust] :: https://www.aivaon.com/services/trust :: Live Compliance Control Plane, data-subject-rights workflow, attestation library, audit evidence packaging, consent management — compliance depth as a purchasable capability.
- AIVAON Observability [trust] :: https://www.aivaon.com/services/observability :: Tenant-facing dashboards, distributed trace exploration, anomaly-aware alerting, incident workflow, SIEM streaming — the operational visibility surface enterprise teams require.
- AIVAON Sovereign [trust] :: https://www.aivaon.com/services/sovereign :: Customer-managed signing root, sovereign deployment kit, air-gapped operation, federation across deployments — for customers whose requirements preclude any shared infrastructure.
- AIVAON Studio [experience] :: https://www.aivaon.com/services/studio :: Visual agent authoring, workflow canvas, vertical template library, simulation environment, evaluation harness, typed SDKs in six languages — developer productivity that wrapper platforms cannot match.
- AIVAON Marketplace [experience] :: https://www.aivaon.com/services/marketplace :: Certified integrations across CRM/ITSM/eCommerce/collaboration, MCP-native first-class support, partner publishing workflow, attach analytics — the network-effect engine.
- AIVAON Enterprise [experience] :: https://www.aivaon.com/services/enterprise :: Named CSM, QBR cadence, financial SLA, custom model provisioning, advanced controls — the commercial wrapper that binds the other eleven products.
- AIVAON Safeguard [trust] :: https://www.aivaon.com/services/safeguard :: Continuous AI safety and red-teaming — adversarial testing, prompt-injection detection, exfiltration monitoring, bias evaluation, compliance-specific safety validation — as integrated capability that extends the Trust substrate into active proof.
- AIVAON Migrate [experience] :: https://www.aivaon.com/services/migrate :: Competitive displacement as a structural product — automated configuration translation from Vapi / Retell / Bland / Twilio Flex / Google Contact Center AI / Genesys, parallel-operation traffic splitting, data migration tooling, and migration-success validation.
- AIVAON Benchmark [trust] :: https://www.aivaon.com/services/benchmark :: Public, reproducible, methodology-transparent benchmarking across latency / quality / connectivity / cost / compliance / sovereignty / scale, plus the interactive TCO calculator that converts benchmark publication into commercial engagement.
- AIVAON Voice Identity [substrate] :: https://www.aivaon.com/services/voice-identity :: Voice-as-brand-asset — consent-first voice cloning, cryptographically attested rights management, cross-channel persona continuity, expressive emotion / style configuration, and survivable ownership transfer.
- AIVAON Campaigns [substrate] :: https://www.aivaon.com/services/campaigns :: Outbound orchestration as a first-class commercial product — campaign definition, target list management with deduplication and suppression, hard-gate consent validation, regulator-aware pacing, agent / human handling, disposition tracking, and per-jurisdiction compliance reporting.
- AIVAON Coach [intelligence] :: https://www.aivaon.com/services/coach :: Real-time agent augmentation — contextual guidance, live quality and compliance signals, escalation recommendations, and post-session coaching insights with peer benchmarking that converts the platform from agent-replacement to agent-enhancement.
- AIVAON Intelligence Graph [intelligence] :: https://www.aivaon.com/services/intelligence-graph :: Unified knowledge and retrieval substrate — source connectors, entity resolution, relationship mapping, hybrid retrieval (vector + keyword + graph), per-agent RAG configuration, and cross-agent knowledge sharing with isolation governance.
- AIVAON Workflow [experience] :: https://www.aivaon.com/services/workflow :: Visual business-process automation with full execution primitives — trigger / action / decision / parallel / join / timer / human-step / loop / subworkflow / error-handler nodes — spanning the entire AIVAON catalog plus Marketplace integrations and custom SDK nodes.
- AIVAON Certify [experience] :: https://www.aivaon.com/services/certify :: Certified developer / partner / solution / consultant ecosystem with examination infrastructure, recertification cadence, public directory, and credential maintenance — the network-effect-generating ecosystem that distinguishes category leaders from category participants.
- AIVAON Insights Pro [intelligence] :: https://www.aivaon.com/services/insights-pro :: Predictive and prescriptive intelligence — intervention recommendations, outcome forecasting, churn prediction, multi-touch revenue attribution, and autonomous configuration optimization with rollback safety — the visionary differentiator that moves the market beyond descriptive analytics.

## SKU tiers (Section 14)
- Starter :: Solo operators and small teams entering production voice, messaging, and AI.
- Professional :: Multi-agent campaigns, multi-channel orchestration, multi-seat operations.
- Business :: Multi-market deployments with advanced analytics, attribution, and continuous certification.
- Enterprise :: Custom infrastructure, named CSM, policy-as-code governance, BYOK, financial SLA.
- Sovereign :: Customer-managed signing root, sovereign deployment, air-gapped operation, federation.

## Performance envelope
All AIVAON services commit to the following Core Web Vitals at the 75th percentile,
validated continuously across West African 3G/4G, US 4G/5G, and EU urban networks:
- LCP: 1.8s
- INP: 200ms
- CLS: 0.05
- First-route bundle: <= 180KB

## Performance telemetry MCP tools (Section 17)
Live SLO health for the auth critical path is exposed via four MCP tools.
Discovery descriptor (JSON): GET /api/v1/aivaon/perf/mcp/tools
perf_signin_health:    GET https://api.aivaon.com/api/v1/aivaon/perf/signin       # success rate, e2e p95, auth API p95/p99
perf_register_health:  GET https://api.aivaon.com/api/v1/aivaon/perf/register     # registration flow SLOs
perf_cwv_p75:          GET https://api.aivaon.com/api/v1/aivaon/perf/cwv/{class}  # real-user CWV per page class
perf_active_alerts:    GET https://api.aivaon.com/api/v1/aivaon/perf/alerts       # currently firing perf alerts
perf_query (SSE):      POST https://api.aivaon.com/api/v1/aivaon/perf/query       # one-call A2A streaming narration
perf_query (JSON):     POST https://api.aivaon.com/api/v1/aivaon/perf/query.json  # buffered form for non-SSE clients
Each response is budget-aware: every metric carries its target and an ok|breach|unknown status.
standards_doc:         https://www.aivaon.com/docs/performance/STANDARDS.md

## How to choose a product
1. POST a free-form intent to /api/v1/aivaon/services/recommend (SSE streaming).
2. Or GET /api/v1/aivaon/services?family=voice to filter by product family.
3. Or GET /api/v1/aivaon/services?sku=starter to see what is included in a SKU.
4. Then GET /api/v1/aivaon/services/{slug} for the full commercial spec.

## Trust + compliance
trust_portal:      https://www.aivaon.com/trust
subprocessors:     https://api.aivaon.com/api/v1/aivaon/public/compliance/trust/subprocessors
attestations:      https://api.aivaon.com/api/v1/aivaon/public/compliance/trust/attestations
data_subject_rights: https://www.aivaon.com/trust/data-rights

## Authorization for crawlers
GPTBot, ClaudeBot, PerplexityBot, Google-Extended, and other AI crawlers are explicitly allowed
per /robots.txt. Catalog endpoints are public and short-cache (5 min) so AI search ingestion is welcome.

# end of /.well-known/ai.txt