§16.8 · Product dimension · 6 metrics
Product scoreboard
Product activation evidence. Signup → first successful call (90s target), signup → first production deployment (30m target), integration success rate, template deployment rate, continuity feature adoption, and on-device hybrid intelligence usage. Owned by the CPO; reviewed bi-weekly.
- Owner
- OWN_CPO
- Review cadence
- 14 days
- Metrics
- 6
- In red
- 0
| Metric | Latest | Status | Trend | Q4 target | Year-2 target | Source |
|---|---|---|---|---|---|---|
Signup → first successful call (TTFC) Median time from signup completion to first successful voice call, p95 measured. Contractual commitment to the 90-second target that defines the §16.7 Phase 2 exit criterion. METRIC_TIME_TO_FIRST_CALL | — | unknown | — | 90.0 s | 75.0 s | rum |
Signup → first production deployment (TTP) Median time from signup to first production-grade deployment, measured against the 30-minute target. Evidence of self-serve productive-use capability. METRIC_TIME_TO_PRODUCTION | — | unknown | — | 30.0 min | 20.0 min | database |
Integration success rate Proportion of integration activations that reach production use within 14 days. Evidence of Marketplace integration quality. METRIC_INTEGRATION_SUCCESS_RATE | — | unknown | — | 88.0% | 92.0% | database |
Template deployment rate Proportion of customers who deploy from a Studio / vertical-pack template rather than building from scratch. Evidence of template quality + onboarding acceleration. METRIC_TEMPLATE_DEPLOYMENT_RATE | — | unknown | — | 72.0% | 80.0% | database |
Continuity feature adoption (ambient voice + memory) Proportion of active customers who activate ambient voice and memory continuity features. Differentiation adoption signal. METRIC_CONTINUITY_FEATURE_ADOPTION | — | unknown | — | 58.0% | 70.0% | prometheus |
On-device hybrid intelligence usage Proportion of sessions that route inference to the on-device WebLLM / Edge runtime rather than managed/self-hosted. Measures the hybrid-intelligence pillar's commercial adoption. METRIC_ON_DEVICE_USAGE | — | unknown | — | 50.0% | 62.0% | prometheus |