Frequently asked questions
Direct answers organized by category. Every question is backed by either the §16.6 doctrine artifact, the §16.4 service catalog, or a published documentation citation — no marketing language, no vague generalizations.
Platform overview
What is AIVAON?
AIVAON (AI Voice Agent Orchestration Network) is an enterprise sovereign voice AI platform operated by WorkSpax LLC. The platform exposes 22 named, purchasable, onboardable products across four families (Substrate, Intelligence, Trust, Experience), delivers sub-150ms full-duplex voice with on-device inference fallback, satisfies the eleven definitional attributes of the Sovereign Voice AI category that AIVAON authored, and operates under multi-jurisdictional compliance (GDPR, HIPAA, SOC 2, ISO 27001, Ghana Act 843, NDPA, and 50+ regimes).
Who operates AIVAON?
AIVAON is operated by WorkSpax LLC (LimitedLiabilityCompany, US), founded 2024-09-01. The company headquarters is in United States, US.
What category does AIVAON belong to?
AIVAON authored and operates within the Sovereign Voice AI category (defined under §16.1 in eleven normative attributes that AIVAON satisfies by architectural construction). The full Category Definition Charter is at https://www.aivaon.com/category-leadership.
How many products does AIVAON offer?
AIVAON offers exactly twenty-two named, purchasable products organized into four product families (Substrate, Intelligence, Trust, Experience). The catalog comprises 12 §16.2 core products and 10 §16.4 expansion products delivered through 4 release waves. Every product is available in the Sovereign SKU.
Capabilities
Does AIVAON support voice synthesis (tts)?
Yes. Realtime + voice-cloned TTS with speaker control, prosody control, and offline fallback. Anchor products: realtime, studio, voice-identity. Anchor markets: US, EU, GH.
Does AIVAON support voice recognition (stt)?
Yes. Multilingual streaming STT with diarization, language identification, and on-device path. Anchor products: realtime, intelligence. Anchor markets: US, EU, GH.
Does AIVAON support conversation orchestration?
Yes. Full-duplex turn-taking, interruption repair, multi-agent escalation, deterministic execution under uncertainty. Anchor products: realtime, agents. Anchor markets: US, EU, UK, CA, GH.
Does AIVAON support agent development?
Yes. Visual + code agent authoring with policy-bound tools, MCP/A2A interoperability, and evaluation harness. Anchor products: agents, studio, developer. Anchor markets: global.
Does AIVAON support workflow automation?
Yes. Cross-product business-process automation with durable execution, retries, and audit chain. Anchor products: workflow, marketplace. Anchor markets: global.
Does AIVAON support telephony integration?
Yes. Carrier-grade SIP, PSTN, WebRTC with attestation, regulatory routing, and graceful failover. Anchor products: telephony, messaging. Anchor markets: US, EU, UK, CA, GH.
Does AIVAON support on-device inference?
Yes. WebLLM + native-edge inference for privacy-preserving offline-first paths and graceful degradation. Anchor products: hybrid, intelligence. Anchor markets: global.
Does AIVAON support knowledge retrieval?
Yes. Hybrid RAG/KAG retrieval with vector + keyword + graph fusion and provenance attribution. Anchor products: intelligence, intelligence-graph. Anchor markets: global.
Does AIVAON support compliance evidence generation?
Yes. Tamper-evident attestations, replayable traces, regulatory bind hooks across 50+ regimes. Anchor products: trust, certify, observability. Anchor markets: US, EU, UK, CA, GH.
Does AIVAON support analytics & predictive intelligence?
Yes. Descriptive analytics through prescriptive optimization with churn prediction + multi-touch attribution. Anchor products: observability, insights-pro. Anchor markets: global.
Does AIVAON support integration ecosystem?
Yes. Marketplace of certified integrations with policy-bound trust boundaries and OAuth/MCP discovery. Anchor products: marketplace, enterprise. Anchor markets: global.
Does AIVAON support safety & governance?
Yes. Pre-deployment safeguards, red-team validation, AI-Act-aligned controls, prompt/tool injection defense. Anchor products: safeguard, trust. Anchor markets: EU, US, global.
Does AIVAON support voice identity governance?
Yes. Cryptographically anchored voice attestation, anti-spoof, biometric-paired authorization. Anchor products: voice-identity. Anchor markets: global.
Does AIVAON support outbound campaigns orchestration?
Yes. Compliant outbound dialing with consent ledgers, regional pacing, and live human handoff. Anchor products: campaigns. Anchor markets: US, EU, UK, CA, GH.
Does AIVAON support agent coaching?
Yes. Realtime + post-call coaching with quality-score attribution and reinforcement loops. Anchor products: coach. Anchor markets: global.
Does AIVAON support migration tooling?
Yes. Provider-to-AIVAON migration with config inference, parity replay, and rollback. Anchor products: migrate. Anchor markets: global.
Does AIVAON support benchmark publishing?
Yes. Public reproducible benchmarks with raw artifacts and independent verification path. Anchor products: benchmark. Anchor markets: global.
Pricing
How is AIVAON priced?
AIVAON publishes a five-tier SKU model (Starter, Professional, Business, Enterprise, Sovereign) with explicit per-product entitlements. The 110-cell SKU x product entitlement matrix is exposed at https://www.aivaon.com/api/v1/aivaon/services/matrix and as a CSV at https://www.aivaon.com/api/v1/aivaon/services/matrix.csv. Public pricing is at https://www.aivaon.com/pricing.
What is the Sovereign SKU?
The Sovereign SKU includes every AIVAON product and supports customer-controlled deployment topology (own-cloud or on-prem) under the customer's data sovereignty boundary. Multi-jurisdictional compliance bind hooks across 50+ regimes are pre-configured.
Is there a free trial?
Yes — the Starter SKU has a free tier with conservative monthly limits suitable for prototyping. Production workloads typically move to Professional or Business. Enterprise and Sovereign engagements include a structured pilot before commercial commitment. Visit https://www.aivaon.com/signup to start.
Implementation
How quickly can I deploy a voice agent?
First call: typically under 10 minutes through the AIVAON Studio quickstart path. Production-ready deployment with custom knowledge, telephony provisioning, and policy-bound tool use: typically 1–3 weeks depending on integration depth. The Migration product reduces provider-to-AIVAON migration time substantially. Documentation index: https://www.aivaon.com/docs.
What integration effort is required?
AIVAON exposes REST, GraphQL, WebSocket, MCP, and A2A protocols. The Marketplace product publishes certified integrations for common CRMs, scheduling tools, telephony providers, and knowledge sources. Custom integrations follow a published policy-bound trust boundary pattern.
Which languages does AIVAON support?
Language coverage is a design catalog, not a measured production capability. Voice cloning is excluded from the first pilot.
Security & compliance
Is AIVAON SOC 2 compliant?
No. SOC 2 Type II, ISO 27001, HIPAA, and PCI DSS controls are in design and are not issued. The trust portal is a design surface, not an attestation.
Does AIVAON comply with GDPR?
GDPR controls are designed in source. No counsel-approved privacy notice, DPA, or issued attestation is evidenced for a named environment.
Where is my data stored?
Data residency follows the customer's deployment topology. The Sovereign SKU supports own-cloud and on-prem deployment under the customer's data sovereignty boundary. The shared-tenant operational regions are: US, EU, UK, CA, GH, global. Per-jurisdiction trust pages are programmatically published at https://www.aivaon.com/trust/jurisdictions/{ISO}.
Does AIVAON support on-device inference?
Yes. The Hybrid product family includes on-device inference via WebLLM and native edge runtimes for privacy-preserving offline-first paths and graceful degradation under poor connectivity. The on-device path is the default for sensitive console flows when enabled.
Comparisons
How does AIVAON compare to NICE CXone / Genesys Cloud / Five9?
NICE CXone, Genesys Cloud, Five9 are genuinely strong on: Mature WFM tooling; Deep contact-center reporting heritage; Long-standing channel programs. AIVAON differentiates on: Sovereign deployment topology; Sub-150ms full-duplex voice with on-device fallback; Replayable trace evidence chain; Sovereign SKU on every product. The full honest comparison is at https://www.aivaon.com/compare/legacy-ccaas.
How does AIVAON compare to Vapi / Retell / Bland?
Vapi, Retell, Bland are genuinely strong on: Fast time-to-first-call for indie devs; Active community Discords; Transparent token-level pricing. AIVAON differentiates on: Twenty-two product catalog (vs single SDK); Multi-jurisdictional compliance depth; Hybrid intelligence with guaranteed offline path; Honest reproducible benchmarks. The full honest comparison is at https://www.aivaon.com/compare/voice-ai-new-entrant.
How does AIVAON compare to Google Contact Center AI / Google Contact Center AI / Azure Communication Services?
Google Contact Center AI, Google Contact Center AI, Azure Communication Services are genuinely strong on: Tight integration with parent cloud accounting; Generous free tiers within parent ecosystem; Geographic region breadth. AIVAON differentiates on: Cloud-neutral deployment incl. customer sovereign on-prem; Category-defining structural advantages with replication-cost ledger; Voice Identity, Coach, Insights Pro depth absent from hyperscaler suites; Replayable evidence chain across SKUs. The full honest comparison is at https://www.aivaon.com/compare/hyperscaler-voice.
How does AIVAON compare to Various LangChain-on-OpenAI wrappers?
Various LangChain-on-OpenAI wrappers are genuinely strong on: Quick prototypes for non-regulated POCs. AIVAON differentiates on: Direct LLM-vendor independence and on-device fallback; Compliance-by-construction across 50+ regimes; Carrier-grade telephony substrate; Twenty-two product catalog with explicit entitlement matrix. The full honest comparison is at https://www.aivaon.com/compare/wrapper-platforms.
Markets
Does AIVAON operate in Ghana?
Yes. Ghana (GH, GHS) is a primary operational market. Regulatory anchor: Ghana Data Protection Act 843 (Ghana Data Protection Commission). The per-market trust page is at https://www.aivaon.com/trust/jurisdictions/GH.
Does AIVAON operate in United States?
Yes. United States (US, USD) is a primary operational market. Regulatory anchor: Sectoral US privacy + state laws (CCPA/CPRA, etc.) + HIPAA + SOC 2 + FedRAMP. The per-market trust page is at https://www.aivaon.com/trust/jurisdictions/US.
Does AIVAON operate in European Union?
Yes. European Union (EU, EUR) is a primary operational market. Regulatory anchor: GDPR + EU AI Act + EHDS + ENS + C5. The per-market trust page is at https://www.aivaon.com/trust/jurisdictions/EU.
Does AIVAON operate in United Kingdom?
Yes. United Kingdom (GB, GBP) is a primary operational market. Regulatory anchor: UK GDPR + DPA 2018. The per-market trust page is at https://www.aivaon.com/trust/jurisdictions/GB.
Does AIVAON operate in Canada?
Yes. Canada (CA, CAD) is a primary operational market. Regulatory anchor: PIPEDA + provincial frameworks. The per-market trust page is at https://www.aivaon.com/trust/jurisdictions/CA.
Support
How do I contact AIVAON?
Sales and partnerships: https://www.aivaon.com/contact. Generic support: support@aivaon.com. Discoverability correspondence: discoverability@aivaon.com. Status: https://www.aivaon.com/status.
What SLA does AIVAON commit to?
No production platform-uptime SLA is evidenced. Performance targets remain unpublished until a named environment is measured.