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Five tiers. 22 products. Four families. One 22×5 entitlement matrix where every cell is concrete.
No hidden fees. No mystery enterprise add-ons. The catalog is the contract.
Solo operators and small teams entering production voice, messaging, and AI.
Multi-agent campaigns, multi-channel orchestration, multi-seat operations.
Multi-market deployments with advanced analytics, attribution, and continuous certification.
Custom infrastructure, named CSM, policy-as-code governance, BYOK, financial SLA.
Customer-managed signing root, sovereign deployment, air-gapped operation, federation.
Every cell is concrete. No ambiguous entitlements anywhere in the catalog.
| Product | Starter | Professional | Business | Enterprise | Sovereign |
|---|---|---|---|---|---|
| Substrate family → | |||||
| AIVAON Realtime The substrate-owned WebRTC media platform — Opus, AV1, SVC, geo-distributed signaling, sub-300ms P95 — that wrapper platforms cannot match because they rent it. | ✓ | ✓ | ✓ | ✓ | ✓ |
| AIVAON Telephony Carrier-integrated PSTN with full A-level STIR/SHAKEN, E911 dispatchable location, and per-jurisdiction regulatory overlays across GH, US, and EU. | ✓ | ✓ | ✓ | ✓ | ✓ |
| AIVAON Messaging Unified SMS, WhatsApp, RCS, and regional messaging — one canonical message model, per-market compliance, channel-graceful degradation. | ✓ | ✓ | ✓ | ✓ | ✓ |
| AIVAON Voice Identity Voice-as-brand-asset — consent-first voice cloning, cryptographically attested rights management, cross-channel persona continuity, expressive emotion / style configuration, and survivable ownership transfer. | — | ✓ | ✓ | ✓ | ✓ |
| AIVAON Campaigns Outbound orchestration as a first-class commercial product — campaign definition, target list management with deduplication and suppression, hard-gate consent validation, regulator-aware pacing, agent / human handling, disposition tracking, and per-jurisdiction compliance reporting. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Intelligence family → | |||||
| AIVAON Agents Declarative agent definitions, hybrid model routing, MCP-native Tool Bus, conversation memory, prompt-injection defense — production-grade AI automation across every channel. | ✓ | ✓ | ✓ | ✓ | ✓ |
| AIVAON Intelligence Conversation analytics, multi-touch outcome attribution, funnel and cohort analysis, drift detection, cost-per-outcome — the analytical depth that justifies platform commercial value. | ✓ | ✓ | ✓ | ✓ | ✓ |
| AIVAON Hybrid Gate Reflex on-device latency, Workhorse on-device inference, Neural Voice on-device synthesis, signed manifests, device attestation — the on-device commercialization of hybrid intelligence. | ✓ | ✓ | ✓ | ✓ | ✓ |
| AIVAON Coach Real-time agent augmentation — contextual guidance, live quality and compliance signals, escalation recommendations, and post-session coaching insights with peer benchmarking that converts the platform from agent-replacement to agent-enhancement. | — | ✓ | ✓ | ✓ | ✓ |
| AIVAON Intelligence Graph Unified knowledge and retrieval substrate — source connectors, entity resolution, relationship mapping, hybrid retrieval (vector + keyword + graph), per-agent RAG configuration, and cross-agent knowledge sharing with isolation governance. | ✓ | ✓ | ✓ | ✓ | ✓ |
| AIVAON Insights Pro Predictive and prescriptive intelligence — intervention recommendations, outcome forecasting, churn prediction, multi-touch revenue attribution, and autonomous configuration optimization with rollback safety — the visionary differentiator that moves the market beyond descriptive analytics. | — | ✓ | ✓ | ✓ | ✓ |
| Trust family → | |||||
| AIVAON Trust Live Compliance Control Plane, data-subject-rights workflow, attestation library, audit evidence packaging, consent management — compliance depth as a purchasable capability. | ✓ | ✓ | ✓ | ✓ | ✓ |
| AIVAON Observability Tenant-facing dashboards, distributed trace exploration, anomaly-aware alerting, incident workflow, SIEM streaming — the operational visibility surface enterprise teams require. | ✓ | ✓ | ✓ | ✓ | ✓ |
| AIVAON Sovereign Customer-managed signing root, sovereign deployment kit, air-gapped operation, federation across deployments — for customers whose requirements preclude any shared infrastructure. | — | — | — | ✓ | ✓ |
| AIVAON Safeguard Continuous AI safety and red-teaming — adversarial testing, prompt-injection detection, exfiltration monitoring, bias evaluation, compliance-specific safety validation — as integrated capability that extends the Trust substrate into active proof. | — | ✓ | ✓ | ✓ | ✓ |
| AIVAON Benchmark Public, reproducible, methodology-transparent benchmarking across latency / quality / connectivity / cost / compliance / sovereignty / scale, plus the interactive TCO calculator that converts benchmark publication into commercial engagement. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Experience family → | |||||
| AIVAON Studio Visual agent authoring, workflow canvas, vertical template library, simulation environment, evaluation harness, typed SDKs in six languages — developer productivity that wrapper platforms cannot match. | ✓ | ✓ | ✓ | ✓ | ✓ |
| AIVAON Marketplace Certified integrations across CRM/ITSM/eCommerce/collaboration, MCP-native first-class support, partner publishing workflow, attach analytics — the network-effect engine. | ✓ | ✓ | ✓ | ✓ | ✓ |
| AIVAON Enterprise Named CSM, QBR cadence, financial SLA, custom model provisioning, advanced controls — the commercial wrapper that binds the other eleven products. | — | — | — | ✓ | ✓ |
| AIVAON Migrate Competitive displacement as a structural product — automated configuration translation from Vapi / Retell / Bland / Twilio Flex / Google Contact Center AI / Genesys, parallel-operation traffic splitting, data migration tooling, and migration-success validation. | — | ✓ | ✓ | ✓ | ✓ |
| AIVAON Workflow Visual business-process automation with full execution primitives — trigger / action / decision / parallel / join / timer / human-step / loop / subworkflow / error-handler nodes — spanning the entire AIVAON catalog plus Marketplace integrations and custom SDK nodes. | ✓ | ✓ | ✓ | ✓ | ✓ |
| AIVAON Certify Certified developer / partner / solution / consultant ecosystem with examination infrastructure, recertification cadence, public directory, and credential maintenance — the network-effect-generating ecosystem that distinguishes category leaders from category participants. | ✓ | ✓ | ✓ | ✓ | ✓ |
Five SKU tiers — Starter, Professional, Business, Enterprise, Sovereign — each unlocking more capabilities across the 22-product Section 16.4 catalog. Every product is available at every SKU across Substrate, Intelligence, Trust, and Experience families; capabilities scale up as the SKU rises, with regulated and sovereign capabilities reserved for the Business / Enterprise / Sovereign tiers.
Yes. Upgrade or downgrade anytime; the entitlement engine projects your new SKU immediately and the audit ledger records the change.
Every cell of the 70-cell SKU × service matrix is concrete: either available with explicit limits and capabilities, or unavailable with an explicit reason. There are no ambiguous entitlements.
No public free trial is authorized while the platform remains DESIGN_ONLY / NO-GO. Join the pilot review list to request a bounded design-partner review.
Per minute of AI voice conversation (inbound and outbound). Setup, analytics, and observability are not billed.
Yes — Starter, Professional, and Business have transparent annual pricing (~17% off two months). Enterprise and Sovereign are contract-driven.