Privacy Policy

We collect information that you provide directly to us, including: - Account information (name, email address, password) - Usage data (API calls, voice interactions, feature usage) - Payment information (processed securely through third-party providers) - Communication data (support tickets, feedback) We also automatically collect certain information when you use our services, such as: - Device information (IP address, browser type, operating system) - Log data (access times, pages viewed, features used) - Cookies and similar tracking technologies

We use the information we collect to: - Provide, maintain, and improve our services - Process transactions and send related information - Send technical notices, updates, and support messages - Respond to your comments and questions - Monitor and analyze usage patterns - Detect, prevent, and address technical issues - Comply with legal obligations

We do not sell your personal information. We may share your information only in the following circumstances: - With your consent - To comply with legal obligations - To protect our rights and safety - With service providers who assist in operating our platform (under strict confidentiality agreements) - In connection with a business transfer (merger, acquisition, etc.) We require all third parties to respect your privacy and handle your information in accordance with applicable laws.

We implement industry-standard security measures to protect your information: - Encryption in transit (TLS/SSL) and at rest - Regular security audits and penetration testing - Access controls and authentication - SOC 2 Type II certified infrastructure - GDPR and HIPAA compliant data handling However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights: - Access: Request access to your personal information - Correction: Request correction of inaccurate information - Deletion: Request deletion of your personal information - Portability: Request transfer of your data - Objection: Object to processing of your information - Restriction: Request restriction of processing - Withdraw Consent: Withdraw consent where processing is based on consent To exercise these rights, please contact us at privacy@aivaon.com.

We use cookies and similar technologies to: - Remember your preferences and settings - Analyze how you use our services - Provide personalized content - Improve our services You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features.

We retain your personal information for as long as necessary to: - Provide our services to you - Comply with legal obligations - Resolve disputes and enforce agreements When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place, including: - Standard contractual clauses - Adequacy decisions - Other legally recognized transfer mechanisms

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by: - Posting the new policy on this page - Updating the "Last Updated" date - Sending you an email notification (for significant changes) Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

When you submit a help request through AIVAON, we collect and process the following information: Data We Collect: - Your contact information (name, phone number, email, address) - Service request details (type of service needed, description, urgency) - Location information (for routing to nearby providers) - Communication history (messages, calls, updates related to your request) - Service provider interactions (which providers were contacted, responses, assignments) How We Use Help Request Data: - To match your request with appropriate service providers - To facilitate communication between you and service providers - To track request status and provide updates - To process payments and transactions - To improve our matching algorithms and service quality - To comply with legal obligations Data Sharing: - We share your request information with service providers who may be able to fulfill your request - Service providers receive only the information necessary to respond to your request - We do not sell your help request data to third parties - We may share aggregated, anonymized data for analytics and service improvement Data Retention: - Active requests: Retained while your request is active and for 90 days after resolution - Completed requests: Core data retained for 2 years for record-keeping and dispute resolution - Communication logs: Retained for 1 year - Payment records: Retained as required by law (typically 7 years) Your Rights: - You can request access to your help request data - You can request correction of inaccurate information - You can request deletion of your help request data (subject to legal retention requirements) - You can opt out of sharing your data with specific providers - You can request a copy of your help request history Service Provider Access: - Service providers only see information necessary to fulfill your request - They cannot access your full account information or other requests - Provider access is logged and audited - You can revoke provider access at any time Security: - All help request data is encrypted in transit and at rest - Access is restricted to authorized personnel and service providers - We use industry-standard security measures to protect your data If you have questions about help request data privacy, please contact us at privacy@aivaon.com.