Healthcare Voice AI
Human-governed automation for triage, scheduling, and follow-up
Patient calls shouldn't go to voicemail — especially after hours
Transform patient communication with secure, intelligent voice agents that handle appointment scheduling, medication reminders, and triage—all while maintaining full HIPAA compliance.
Key Capabilities
Healthcare decisions excluded
The first Connect pilot does not make healthcare, triage, prescription, or insurance decisions. Formal HIPAA certification is not issued.
No autonomous booking
Appointment requests stay requests. Authoritative calendar booking is intentionally absent.
No clinical triage
Urgency assessment and department routing are excluded. A named human fallback is required.
No medication advice
Dosage, refill, and side-effect guidance are excluded from the first pilot.
No insurance verification
Eligibility, coverage, and pre-authorization checks are excluded.
Unreviewed multilingual release excluded
The first pilot is English inbound only. No unverified language-count claim is authorized.
Use Case Scenario
"Hi, I need to schedule a follow-up appointment with Dr. Martinez. I'm experiencing some side effects from my new medication."
"I understand you need to see Dr. Martinez. Before we schedule, can you describe the side effects you're experiencing? This will help me determine if you need urgent care or if a regular appointment is appropriate."
"It's mostly headaches and some dizziness, especially in the morning."
"Thank you for that information. I've checked Dr. Martinez's availability and found a slot tomorrow at 2 PM. I've also sent a note to her team about your symptoms so she can review your case beforehand. Would tomorrow work for you?"
Results
Ready to transform patient communication?
Healthcare decision scope is excluded. Formal HIPAA certification is not issued.
Pre-configured for healthcare. Draft only. Live go-live is not authorized in this environment.
Pre-release. Pilot availability is subject to qualification.