Section 16.4 · Four product families

Pick the family that fits your buying conversation

The family is how customers actually reason about AIVAON. The product is the purchase decision. The substrate is the delivery vehicle. Every customer-facing surface leads with families and drills to products — so does this page.

4 families · 22 products · 5 SKU tiers · 110-cell entitlement matrix.

Browse all products See pricing JSON →

Substrate family

5 products

The communication infrastructure that the platform owns end-to-end — WebRTC media, PSTN telephony, unified messaging — plus the Section 16.4 expansion products that operationalize the substrate as enterprise capability: Voice Identity (voice-as-brand-asset with consent + rights + attestation) and Campaigns (outbound orchestration as a first-class commercial product).

AIVAON RealtimeThe substrate-owned WebRTC media platform — Opus, AV1, SVC, geo-distributed signaling, sub-300ms P95 — that wrapper platforms cannot match because they rent it.
AIVAON TelephonyCarrier-integrated PSTN with full A-level STIR/SHAKEN, E911 dispatchable location, and per-jurisdiction regulatory overlays across GH, US, and EU.
AIVAON MessagingUnified SMS, WhatsApp, RCS, and regional messaging — one canonical message model, per-market compliance, channel-graceful degradation.
AIVAON Voice IdentityVoice-as-brand-asset — consent-first voice cloning, cryptographically attested rights management, cross-channel persona continuity, expressive emotion / style configuration, and survivable ownership transfer.
AIVAON CampaignsOutbound orchestration as a first-class commercial product — campaign definition, target list management with deduplication and suppression, hard-gate consent validation, regulator-aware pacing, agent / human handling, disposition tracking, and per-jurisdiction compliance reporting.

See the family →/services/families/substrate

Intelligence family

6 products

Every AI capability the platform delivers — Agents executing customer interactions, Intelligence turning the event stream into business insight, Hybrid running on-device — plus the Section 16.4 expansion products that extend intelligence in depth: Intelligence Graph (unified knowledge + retrieval), Coach (real-time agent augmentation), and Insights Pro (predictive + prescriptive analytics).

AIVAON AgentsDeclarative agent definitions, hybrid model routing, MCP-native Tool Bus, conversation memory, prompt-injection defense — production-grade AI automation across every channel.
AIVAON IntelligenceConversation analytics, multi-touch outcome attribution, funnel and cohort analysis, drift detection, cost-per-outcome — the analytical depth that justifies platform commercial value.
AIVAON HybridGate Reflex on-device latency, Workhorse on-device inference, Neural Voice on-device synthesis, signed manifests, device attestation — the on-device commercialization of hybrid intelligence.
AIVAON CoachReal-time agent augmentation — contextual guidance, live quality and compliance signals, escalation recommendations, and post-session coaching insights with peer benchmarking that converts the platform from agent-replacement to agent-enhancement.
AIVAON Intelligence GraphUnified knowledge and retrieval substrate — source connectors, entity resolution, relationship mapping, hybrid retrieval (vector + keyword + graph), per-agent RAG configuration, and cross-agent knowledge sharing with isolation governance.
AIVAON Insights ProPredictive and prescriptive intelligence — intervention recommendations, outcome forecasting, churn prediction, multi-touch revenue attribution, and autonomous configuration optimization with rollback safety — the visionary differentiator that moves the market beyond descriptive analytics.

See the family →/services/families/intelligence

Trust family

5 products

The governance, compliance, observability, and deployment-sovereignty surface regulated industry customers require — Trust, Observability, Sovereign — plus the Section 16.4 expansion products that operationalize trust as proof: Safeguard (continuous adversarial testing + AI safety) and Benchmark (verifiable performance evidence + interactive TCO).

AIVAON TrustLive Compliance Control Plane, data-subject-rights workflow, attestation library, audit evidence packaging, consent management — compliance depth as a purchasable capability.
AIVAON ObservabilityTenant-facing dashboards, distributed trace exploration, anomaly-aware alerting, incident workflow, SIEM streaming — the operational visibility surface enterprise teams require.
AIVAON SovereignCustomer-managed signing root, sovereign deployment kit, air-gapped operation, federation across deployments — for customers whose requirements preclude any shared infrastructure.
AIVAON SafeguardContinuous AI safety and red-teaming — adversarial testing, prompt-injection detection, exfiltration monitoring, bias evaluation, compliance-specific safety validation — as integrated capability that extends the Trust substrate into active proof.
AIVAON BenchmarkPublic, reproducible, methodology-transparent benchmarking across latency / quality / connectivity / cost / compliance / sovereignty / scale, plus the interactive TCO calculator that converts benchmark publication into commercial engagement.

See the family →/services/families/trust

Experience family

6 products

Developer experience, ecosystem extensibility, enterprise commercial wrapper — Studio, Marketplace, Enterprise — plus the Section 16.4 expansion products that broaden the experience surface: Workflow (visual business-process automation), Migrate (competitive-displacement product), and Certify (certified developer / partner / solution / consultant ecosystem).

AIVAON StudioVisual agent authoring, workflow canvas, vertical template library, simulation environment, evaluation harness, typed SDKs in six languages — developer productivity that wrapper platforms cannot match.
AIVAON MarketplaceCertified integrations across CRM/ITSM/eCommerce/collaboration, MCP-native first-class support, partner publishing workflow, attach analytics — the network-effect engine.
AIVAON EnterpriseNamed CSM, QBR cadence, financial SLA, custom model provisioning, advanced controls — the commercial wrapper that binds the other eleven products.
AIVAON MigrateCompetitive displacement as a structural product — automated configuration translation from Vapi / Retell / Bland / Twilio Flex / Google Contact Center AI / Genesys, parallel-operation traffic splitting, data migration tooling, and migration-success validation.
AIVAON WorkflowVisual business-process automation with full execution primitives — trigger / action / decision / parallel / join / timer / human-step / loop / subworkflow / error-handler nodes — spanning the entire AIVAON catalog plus Marketplace integrations and custom SDK nodes.
AIVAON CertifyCertified developer / partner / solution / consultant ecosystem with examination infrastructure, recertification cadence, public directory, and credential maintenance — the network-effect-generating ecosystem that distinguishes category leaders from category participants.

See the family →/services/families/experience

Why families before products?

A buyer does not wake up asking which sovereign-tier service they need. They wake up asking what their realtime substrate looks like, what their intelligence stack looks like, how their trust team will run it, and how their experience teams will build and operate on it. Those four questions map precisely onto Substrate, Intelligence, Trust, and Experience as families, and the twenty-two products within those families answer the follow-up questions buyers ask next.

The family is the commercial conversation. The product is the purchase decision. The substrate is the delivery vehicle. This ordering is doctrinal and is reflected in every AIVAON surface — navigation, pricing, onboarding, console, documentation, and AI search discoverability.